Effective Date: 30.04.2025
Last Updated: 03.05.2025

Welcome to Athleteq.App. We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our platform, applications, services, or otherwise interact with us.

1. Who We Are

Athleteq.App is a digital platform providing AI-personalized mental performance support for athletes, clubs, and coaches, including access to psychological resources, expert consultations, and neurotraining tools.

Data Controller:
Athleteq.App
Rosenthaler Str. 72 A
10119 Berlin
privacy@athleteq.app

2. What Information We Collect

We collect the following categories of personal information:

a. Information You Provide

• Name, email address, phone number (if applicable)
• Club affiliation or role (e.g., player, coach, club admin)
• Account credentials (passwords are encrypted)
• User support inquiries or feedback
• Data you provide in communications with the AI coach
• Self-reported data during onboarding or assessments

b. Automatically Collected Data

• IP address and device identifiers
• Usage data (pages visited, features used)
• Browser type, OS, and device type
• Session length and frequency
• Time zone and language settings

c. Mental Performance Data

• Responses and performance in cognitive tasks
• Mood check-ins, mental state tags, or journal entries
• AI-generated training recommendations
• History of 1:1 psychologist sessions or group workshops (if used)

Note: We treat mental performance and psychological data as sensitive information and apply enhanced protections as required by GDPR and relevant laws.

3. How We Use Your Data

• We use your information for the following purposes:
• To deliver our core services and personalize your training experience
• To connect you with appropriate resources or professionals (e.g., sports psychologists)
• To improve platform performance, AI recommendations, and features
• To communicate service updates, alerts, and relevant announcements
• For security, fraud prevention, and service integrity
• With your consent, for research and product development purposes

4. Legal Bases for Processing (GDPR Compliance)

• We rely on the following legal grounds to process your data:
• Consent (e.g., for personalized mental data use)
• Performance of a Contract (e.g., to deliver services you sign up for)
• Legitimate Interests (e.g., platform improvement, user support)
• Legal Obligation (e.g., to comply with applicable laws or court orders)

5. Data Sharing and Disclosure

• We do not sell your personal information.
• We may share limited data with:
• Authorized psychologists or expert partners (only with consent)
• Cloud service providers and technical infrastructure partners
• Analytics providers (aggregated or anonymized only)
• Regulators or law enforcement, if legally required
• All vendors we use are contractually bound to follow GDPR-compliant data protection practices.

6. Data Retention

We retain your data:

• For as long as your account is active
• As needed to fulfill the purposes above
• As required by applicable law (e.g., financial, health-related, or legal obligations)
• You can request deletion at any time (see Section 10).

7. Cookies and Tracking Technologies

• We use cookies and similar technologies to:
• Maintain session functionality
• Track user engagement and performance
• Improve service personalization
• Support marketing analytics
• You can manage cookie preferences via your browser or device settings.

8. Data Security

• We use industry-standard security practices including:
• Encrypted communication (HTTPS, TLS)
• Secure data storage and access control
• AI privacy filters for sensitive input
• Role-based access for team members
• Regular vulnerability scanning and auditing
• Despite these efforts, no system is 100% secure. We encourage responsible use and will notify you promptly in the event of any breach.

9. International Users

If you are accessing Athleteq.App from outside the EU, note that your information may be transferred to and processed in countries with different data protection laws. We ensure adequate safeguards are in place, including Standard Contractual Clauses where required.

10. Your Rights (EU/UK/Global Compliance)

You have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Delete your data (“Right to be Forgotten”)
• Withdraw consent at any time
• Request data portability
• Object to certain uses (e.g., direct marketing)
• File a complaint with your local Data Protection Authority
• To exercise these rights, contact us at privacy@athleteq.app.

11. Children’s Privacy

Athleteq.App is not intended for children under the age of 13 (or 16 in the EU) without verified consent from a parent, guardian, or coach. If we learn we have collected personal information from a child without proper authorization, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy to reflect new services, legal requirements, or data practices. When we do, we will notify you via email or prominent notice on the platform. Your continued use indicates acceptance of the updated terms.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, contact:

Athleteq.App Privacy Officer
📧 privacy@athleteq.app